Delivery

We offer a pallet delivery service for large and/or weighty products, and a courier service for smaller lightweight items. The service that applies is shown in the ‘Delivery’ tab on each product page 

Pallet Delivery

If your pots are large or heavy, they will be delivered on a pallet by our dedicated delivery service. If your order combines ‘courier delivery’ and ‘pallet delivery’ items, then pallet delivery will apply. All the items on your order will be delivered together. 

The pallet delivery charge is £40 per order, irrespective of the number of products, with higher rates for the IOW, and some remote areas.  For delivery to other destinations please contact us for further information. 

Please allow up to 10 working days, although our average delivery time is around 6 days. If you have an urgent deadline, then get in touch - we'll do our best to meet it. 

Our trucking company will call to notify you of delivery a day ahead, when they will be able to give you an approximate time of arrival. If the delivery date is inconvenient, you can arrange with them a more suitable alternative. Unfortunately we cannot deliver at the weekend. 

A signature is required, unless you expressly give us permission to leave the goods in your driveway, at your own risk. We ask you to check the goods on arrival, and if in doing so they are taken off the pallet, then the driver may be able to take the pallet away with him, subject to space availablility.  Please note that this is a driveway/kerbside delivery service, and the driver will not be able to carry your items into position in your garden. 

Courier Delivery - lightweight product 

If you are ordering smaller, lightweight products they will be delivered by a courier service. The delivery charge is £6 per item, up to a maximum of £40.

If your order combines ‘courier delivery’ and ‘dedicated delivery’ items, then dedicated delivery will apply. All the items on your order will be delivered together. The charges cover deliveries to UK mainland destinations. For other destinations, please contact us for further information. 

Please allow up to 8 working days for courier delivery, although our average delivery time is around 5 days. If you have an urgent deadline, then get in touch - we'll do our best to meet it. You will be notified when your goods have left our warehouse for delivery the following day, and will be given a tracking number for your parcel. A signature will be required, so if you are not at home a card will be left allowing you to arrange re-delivery. Saturday delivery is available for an extra charge – please call us if you would like this service.